- Focus on the [teams] strengths
- Adapt to the audience
- Speak for yourself
- Do not speak for others
- Make complete statements
- Make concise statements
- Avoid the use of jargon
- Be sensitive and diplomatic
- Avoid arrogance
- Avoid being familiar
- State the facts
- Be truthful
- Retain control
- Avoid shock tactics
- Maintain confidences
- Make no promises
- Teach
- Stress the positive
- Apply quality control
- Use constructive criticism
Monday, November 3, 2008
Code of Conduct
A team must develop respect and confidence through how they communicate. Section 4.2.1 of theCSIRT handbook from CERT/CC and CMU SEI outlines one such approach. It's nice but the gif they include in there is all but unreadable and I can't find other sources. Focusing on these areas on a continual basis will assist in doing so during a stressful time (such as handling incidents). Below is what it says:
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