Code of Conduct

A team must develop respect and confidence through how they communicate. Section 4.2.1 of theCSIRT handbook from CERT/CC and CMU SEI outlines one such approach. It's nice but the gif they include in there is all but unreadable and I can't find other sources. Focusing on these areas on a continual basis will assist in doing so during a stressful time (such as handling incidents). Below is what it says:

1. Focus on the [teams] strengths
   
2. Adapt to the audience
   
3. Speak for yourself
   
4. Do not speak for others
   
5. Make complete statements
   
6. Make concise statements
   
7. Avoid the use of jargon
   
8. Be sensitive and diplomatic
   
9. Avoid arrogance
   
10. Avoid being familiar
    
11. State the facts
    
12. Be truthful
    
13. Retain control
    
14. Avoid shock tactics
    
15. Maintain confidences
    
16. Make no promises
    
17. Teach
    
18. Stress the positive
    
19. Apply quality control
    
20. Use constructive criticism